Privacy Policy

Who is responsible for your data

The controller of your personal data is the administrator of the maturemeet.com service. For any privacy question or request, write to support@maturemeet.com.

What data we collect

• Account data: email address, password (stored as a secure hash), first name, date of birth, gender and who you want to meet.
• Profile data: photos, a short bio, your intention, your answers to the compatibility test, a video intro and the details you choose to share, such as children, smoking, drinking, faith, education, height and languages.
• Location: the city or ZIP code you enter and an approximate location derived from it, so we can show members near you.
• Verification data: a selfie used for a liveness check and a face match against your profile photos, your phone number, and, if you choose the ID badge, a photo of your ID.
• Messages: text messages and voice notes you send and receive on MatureMeet.
• Safety data: reports you make or receive, blocks, and risk signals from the scam shield.
• Payment data: your plan, payment status and billing history. Card details are handled by our payment operator. We never see or store your full card number.
• Match preview data: the choices you enter in the preview on our home page, and a shortened, scrambled version of your IP address to limit previews per day.
• Technical data: log entries such as IP address, browser type and the pages you open, kept for security.

Sensitive data and your consent

Some details you share on a dating profile can reveal sensitive information, such as your faith or who you want to date. Your selfie check uses face matching. We process this data only because you choose to share it and give your explicit consent when you set up your profile or start verification. You can withdraw your consent at any time by removing the detail or deleting your account.

How verification works

When you take a verification selfie, we compare it with your profile photos to confirm that the photos show you and that you are a real, live person. We keep the result of the check (passed or not, and the date). We delete the selfie and any face measurements within 30 days of the check, or sooner if you delete your account. ID photos, if you choose the ID badge, are deleted within 30 days after the check. We do not use face data for any other purpose and we never sell it.

Why we use your data

• To create and run your account and show your profile to other members (our contract with you).
• To show you matches and compatibility explanations (our contract with you).
• To verify members, detect fake profiles and protect members from romance scams (our legitimate interest in a safe service, and your consent for face matching).
• To check messages for scam patterns and show you warnings (our legitimate interest in protecting members).
• To take payments and keep billing records (our contract with you and legal obligations).
• To send you sign-in codes, account messages and safety notices (our contract with you).
• To answer your emails to support (our legitimate interest).
• To keep our systems secure and prevent abuse (our legitimate interest).

The scam shield and automated checks

The scam shield checks messages automatically for patterns often used in romance scams, such as requests for money, gift cards or crypto, or pressure to move to another app. When a pattern matches, you see a warning. A warning does not close anyone's account on its own. Decisions to remove a member are reviewed by our safety team. You can ask us to explain any decision about your account.

Who receives your data

We share data only with service providers who help us run MatureMeet and only as much as each one needs:

• a hosting provider that stores our data and runs our servers,
• a payment operator that processes subscription payments,
• an email delivery provider that sends sign-in codes and account emails,
• an identity verification provider that performs selfie and ID checks,
• a text analysis provider that helps review messages for scam patterns,
• our concierge staff, for VIP Concierge members only.

Other members see only what you put on your profile. We share data with authorities only when the law requires it or to protect someone from serious harm. We do not sell or rent your personal data.

Data transfers

Our members live in the United States, the United Kingdom, Canada and Australia, and some of our providers operate in other countries. When data moves between countries, we use legal safeguards such as standard contractual clauses.

How long we keep your data

• Account and profile data: while your account is open. When you delete your account, your profile disappears right away and the data is deleted within 30 days.
• Messages: while your account is open. The other person keeps their copy of the conversation until they delete their account.
• Verification selfies and ID photos: deleted within 30 days of the check.
• Safety reports and records of removed accounts: up to 3 years, to keep banned scammers from coming back.
• Billing records: as long as tax and accounting law requires, usually up to 7 years.
• Match preview data: up to 30 days.
• Security logs: up to 90 days.

Your rights

Depending on where you live, you can ask us to:

• give you a copy of your data,
• correct data that is wrong,
• delete your data,
• limit or object to how we use it,
• move your data to another service,
• withdraw your consent at any time.

Write to support@maturemeet.com from the email address on your account. We reply within 30 days. If you live in the UK, you can also complain to the Information Commissioner's Office. California residents have the right to know, delete and correct, and the right not to be discriminated against for using these rights. We do not sell or share personal data for advertising.

Age limit

MatureMeet is only for adults. You must be 35 or older to have a profile. We delete any account that belongs to someone younger.

How we protect your data

We use encrypted connections, hashed passwords, limited staff access and regular security reviews. No system is perfect, so please use a strong password that you do not use anywhere else.

Cookies

We use essential cookies only. See our Cookie Policy for details.

Changes to this policy

If we make important changes, we will tell you by email or in your account before they take effect.

Contact

Administrator of the maturemeet.com service, support@maturemeet.com.